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Technician Visit
Scheduling the Visit
Once your warranty claim is approved, we schedule a certified technician to visit your location. We coordinate with you to find a time that minimizes disruption to your operations.
2-5 Business Days
Typical scheduling window
On-Site Service
At your location
Certified Tech
Trained and experienced
What Happens On-Site
- 1Technician arrives at scheduled time with necessary tools
- 2Diagnosis is performed to confirm the issue
- 3If parts are available, repair is completed on the spot
- 4If parts need to be ordered, a follow-up visit is scheduled
- 5Equipment is tested to ensure proper operation
Preparing for the Visit
Please ensure the technician has access to the equipment. Clear the area around the equipment if possible. Have your warranty documentation available. If the equipment is in a restricted area, arrange for escort or access.