Returns

The written agreement controls

Commercial equipment is typically special-ordered. There is no blanket 30-day, no-questions-asked store return. Returns follow the signed quote, purchase order, or contract. If those documents are silent, the terms below apply.

What can be returned

• Wrong item shipped against the approved specification, if unused and in original packaging
• Manufacturer defect reported under warranty: replacement or repair, not an automatic refund
• Stock items we agree in writing can be restocked, subject to inspection and a restocking fee stated on the quote

What cannot be returned

• Installed, connected, or commissioned equipment (unless defective and covered by warranty)
• Factory-order or custom-configured units after they leave the factory
• Opened consumables (chemical, toner, filters)
• Units with missing serial plates or evidence of third-party repair

How to request a return

1. Email info@waptecco.com with the quote or invoice number, model, serial, and reason.
2. Wait for written authorization before shipping anything back.
3. Freight and packing for a customer-initiated return are billed unless the error was ours.

Rent-to-own

Early end, buyout, and return of rented equipment are defined in the rent-to-own agreement, not this page.