Privacy Policy

1. Introduction

WAPTECCO Smart Appliance Solutions LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, website, or business operations.

2. Information We Collect

a. Contact Form Data

When you submit our contact form, we collect:

• Full name
• Company or organization name
• Email address
• Phone number
• Inquiry type and message content
• Your IP address for spam prevention

This information is not sold or shared with third parties. We use it solely to respond to your inquiry within one business day.

b. Analytics Data

We use Vercel Analytics to collect anonymized usage data:

• Pages visited and time spent
• Device type, browser, and operating system
• General location (country/region level only)

Vercel Analytics does not collect personally identifiable information (PII) and does not track you across other websites. Analytics help us understand how users interact with our site and improve performance.

c. Cookie Data

Our website uses cookies for:

• Session management (non-tracking)
• User consent preferences for analytics and cookies
• Site functionality and security

You can control cookies through your browser settings. A cookie consent banner appears on your first visit to allow you to accept or decline analytics tracking.

d. Business & Transaction Data

• Equipment orders and rental agreements
• Service requests and maintenance history
• Contract and tender documentation

e. Technical Data

• IP address (for security and spam prevention)
• Browser type and version
• Device information
• Website usage patterns (via analytics only)

3. How We Use Your Information

We use collected information to:

• Provide and manage our services
• Process transactions and contracts
• Deliver equipment, installation, and maintenance services
• Communicate with clients
• Improve our operations and customer experience
• Comply with legal obligations

4. Sharing of Information

We do NOT sell your personal information.

We may share data with:

• Service providers and contractors
• Payment processors
• Legal or regulatory authorities when required

5. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services & Data Processors

We use the following services, which may process your data:

These services maintain their own privacy policies. We encourage you to review them. We do not share your information with these processors except as necessary to provide our services.

6.5 Data Retention & Deletion

Contact form submissions are retained in our database for 12 months to enable follow-up communication. After 12 months, records are archived. You may request deletion of your personal data at any time by emailing info@waptecco.com with the subject line "Data Request - Delete My Information."

Analytics data is automatically purged according to Vercel's retention policy (typically 25 hours for raw data, 13 months for aggregated data).

7. Your Rights

Depending on your location, you may have the right to:

• Access your data
• Request corrections
• Request deletion
• Opt out of certain communications

8. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze performance.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

12. Your Privacy Rights (GDPR & CCPA)

If you are located in the European Union or California, you have additional rights under GDPR and CCPA:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request corrections to inaccurate data
• Right to Deletion: Request removal of your data ("right to be forgotten")
• Right to Opt-Out: Decline marketing communications and analytics tracking
• Right to Data Portability: Receive your data in a structured format

To exercise any of these rights, email info@waptecco.com with your request.

13. Contact Us

For privacy questions, data requests, or to exercise your rights, contact us:

We will respond to your request within 30 days or as required by applicable law.