Tender & Contract Warranty
12-24 Months Coverage
When you purchase equipment through Waptecco via a formal tender or direct service contract, your equipment comes with comprehensive manufacturer warranty coverage. This warranty protects your investment from manufacturing defects and ensures your equipment functions as intended throughout the warranty period.
What This Warranty Covers
Warranty Duration
The warranty period for tender and contract equipment ranges from 12 to 24 months, depending on:
- Equipment Type: Different equipment categories have different standard warranty periods based on manufacturer specifications.
- Manufacturer Terms: We pass through the full manufacturer warranty, which varies by brand and product line.
- Contract Terms: Your specific contract may include extended warranty provisions based on your agreement.
Warranty period begins from the date of installation completion, not the date of purchase or delivery.
How to Use Your Warranty
Report the Issue
Contact our support team by phone or email. Provide your contract number, equipment serial number, and a description of the problem you are experiencing.
Warranty Verification
Our team will verify your warranty status and confirm that the reported issue falls within warranty coverage. This typically takes 1-2 business days.
Schedule Service
Once approved, we schedule a certified technician to visit your location. We coordinate with you to find a convenient time that minimizes disruption to your operations.
Repair Completion
The technician diagnoses and repairs the equipment. All parts and labor for warranty-covered issues are provided at no cost to you. You receive documentation of the repair for your records.
Important Information
- Keep Your Documentation: Retain all purchase documents, installation certificates, and contract paperwork. These are required for warranty claims.
- Use Authorized Service: Warranty coverage may be voided if repairs are performed by unauthorized technicians.
- Report Issues Promptly: Contact us as soon as you notice a problem. Continued use of malfunctioning equipment may cause additional damage not covered by warranty.
- Normal Operating Conditions: Warranty coverage assumes equipment is used according to manufacturer guidelines and within specified operating parameters.
Need to File a Warranty Claim?
Our support team is ready to assist you with your warranty claim.