Direct Business Agreements

Service Contracts

Waptecco offers direct service contracts for businesses and organizations that prefer to purchase equipment outright with professional installation and optional ongoing maintenance support.

What is a Service Contract?

A service contract is a direct agreement between Waptecco and your business for the supply, installation, and optional maintenance of equipment. Unlike tender processes, service contracts are negotiated directly and can be customized to your specific needs.

This procurement method is ideal for private businesses, property managers, restaurant owners, and organizations that want to own their equipment outright while benefiting from professional installation and support services.

Service contracts provide flexibility in payment terms, equipment selection, and service levels, allowing us to tailor solutions specifically for your operational requirements and budget.

Contract Includes

Equipment Purchase
Full ownership of selected equipment
Professional Installation
Expert setup and configuration
Warranty Coverage
12-24 month manufacturer warranty
Maintenance Options
Optional ongoing service plans

How Service Contracts Work

A complete walkthrough of our service contract process from initial inquiry to ongoing support.

Initial Consultation

Same Day Response

You contact us via phone, email, or the website form. We discuss your equipment needs, facility type, and budget. This conversation helps us understand exactly what you require.

Site Assessment

Within 3-5 Business Days

Our team visits your location to assess the space, electrical and plumbing requirements, access points for delivery, and any special considerations. This ensures we recommend the right equipment.

Proposal & Quotation

2-3 Business Days After Assessment

Based on the assessment, we prepare a detailed proposal including equipment specifications, pricing, installation costs, warranty terms, and optional maintenance plans. All costs are transparent with no hidden fees.

Contract Agreement

1-2 Business Days

Once you approve the proposal, we prepare a formal service contract outlining all terms, payment schedule, delivery timeline, and warranty conditions. You review and sign the agreement.

Equipment Procurement

Varies by Equipment

We order your equipment from our trusted suppliers and manufacturers. For in-stock items, this is immediate. For special orders, we provide estimated delivery timelines.

Delivery & Installation

Scheduled with Client

Our professional team delivers the equipment to your location and performs complete installation. This includes setup, testing, and ensuring everything operates correctly.

Training & Handover

Same Day as Installation

We train your staff on proper equipment operation, basic maintenance, and troubleshooting. You receive all documentation, warranties, and our support contact information.

Ongoing Support

Throughout Warranty Period

Your warranty period begins. If you opted for a maintenance plan, scheduled services commence. Our support team is available for any questions or issues.

Equipment Available for Contract

We supply and install the following equipment categories through direct service contracts.

Laundry Equipment

Washing Machines (all capacities)
Commercial Dryers
Ironing Systems
Folding Tables
Laundry Carts

Kitchen Equipment

Refrigerators & Freezers
Cooking Ranges & Ovens
Commercial Dishwashers
Food Prep Equipment
Storage Solutions

Office Equipment

Multifunction Printers
Document Scanners
Computer Workstations
Paper Shredders
Large Format Printers

Contract Equipment Warranty

All equipment purchased through service contracts includes a standard 12-24 month manufacturer warranty. The warranty covers defects in materials and workmanship under normal operating conditions. Installation is also warranted for 90 days covering any setup-related issues.

12-24 Month Equipment Warranty
90-Day Installation Warranty
Extended Plans Available

Payment Terms

Flexible payment options to suit your business cash flow.

Full Payment

Pay in full upon contract signing or before delivery

50/50 Split

50% deposit, 50% upon installation completion

Net Terms

Net 30 available for qualified businesses

Ready to Get Started?

Request a Consultation